Contact Chatib

1The address

Write to [email protected]. Bugs, billing, privacy and deletion requests, moderation appeals, partnership inquiries — one queue handles all of it, so nothing bounces between departments. A person reads every message; no auto-responder pretends to solve things.

We answer within 48 hours on most days, faster for anything involving safety or payment. If your issue is urgent, say so in the subject line and it gets triaged first.

2What to put in your message

The more precisely you describe the problem, the fewer rounds of email it takes. Helpful details include:

What you were trying to do at the moment it broke, and what you expected to happen instead.

• The device and browser you are on (say, a Pixel phone with Chrome, or an iPad with Safari).
• Whether the problem happens on every match or only sometimes.
• For coin questions: the approximate time of the purchase and the pack you bought — never your card number.
• A screenshot, if the problem is something we can see.

3Answers you can grab in two minutes

A large share of the mail we get is already answered on the site. Camera or microphone refused to start, a match that never connects, questions about what is free — the Chatib not working page and the help center cover the usual suspects step by step.

Wondering how moderation and blocking work before you report someone? The community guidelines describe what happens after a report lands.

4What support cannot do

There is no way for us to find a specific stranger again. Matches are anonymous by design, and once a conversation ends there is no directory to look the person up in. If a match mattered, the moment to exchange contact details is during the call, not after.

We also never ask for your password, full card details, or a payment to "unlock" support. Anyone demanding those in our name is not us.

5Privacy and deletion requests

Want to know what data Chatib holds about you, or want it gone? Email the same address with the subject line "Privacy request" and we handle it under the rules in the privacy policy. You do not need a lawyer and there is no fee.

6Following up

If 48 hours pass without an answer, look in your spam or junk folder — our replies sometimes end up there because they contain links. Still nothing? Reply to your own original message instead of starting a new thread; it keeps the whole history in one place and bumps it back to the top of the queue.

Please do not send the same question several times in a row. Duplicates slow the queue down for everyone, including you.